You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Strategies may include:

•placing a feedback and suggestion box in foyer

•distributing feedback forms at regular times; end of session, end of case or end of each month

•asking for verbal feedback at the end of a session

•making notes of informal feedback provided during sessions and activities

•ensuring consumers understand you are open to honest, constructive feedback

•asking clear and specific questions about feedback you require.